Return

 

1. DANISH ORDERS ONLY

2. FOREIGN ORDERS



1. RETURN (DANISH ORDERS ONLY):

 You have a 14-day right of return, from the day you receive your item in the parcel shop. If you return after this, we can unfortunately not accept your return.

NOTE. we are currently experiencing great bustle due to COVID-19. This can lead to longer response and processing times of returned goods. You will receive an email as soon as your returned item has been processed.

BUY OUR RETURN LABEL HERE

You must cover the return costs yourself. The price for our return label is DKK 49.90. The freight you have paid to have your order delivered to your home is of course refunded (if the entire order is returned, otherwise not), so it is only the return costs you have to cover (only applies to Danish orders).

NOTE. If you choose a return solution other than ours, we recommend that you continue to use tracking number as you have 100% responsibility for the package reaching us. It is not possible to return with DAO. Remember that you must send the package to our address, we do not pick up and pick up packages in parcel shops, post offices etc.

Always remember to enclose a return slip with name and order number in the package so we can see that it is from you.

REPLACEMENT:

It is not possible to exchange an order. If you want a different item, the original order must be returned, then it will be refunded and you can place a new order.

However, it is possible to exchange your webshop order in our physical store in Copenhagen.

WE DO NOT TAKE YOUR PACKAGE RETURN / EXCHANGE IF:

  1. The return deadline of 14 days has been exceeded!
  2. The item (s) are not properly packaged and in original packaging.
  3. The item (s) have been perfumed, makeup, exposed to smoke odor.
  4. Hangtags or marks have been removed or damaged.

Once we have received your returned item, you will receive a message by email - then it can take up to 10 working days before you have the amount returned to your account.

 

2. RETURN AND EXCHANGE (FOREIGN ORDERS)

NOTE: it is NOT possible to return items purchased on stock sale.

It is unfortunately not yet possible to get a return label from us if you have bought from an address that is not in Denmark. You must therefore contact a freight company of your choice and send your package via. the selected one (It can, for example, be at the post office or similar) You must cover the return costs yourself.

You have a 14-day right of return, from the day you receive your item in the parcel shop or at your address.

You are responsible for your package reaching us and we therefore always recommend that you send with a tracking number! It is very important that you send the package with a tracking number to have an insurance to get your money back. We experience that packages are lost if they are sent as letters and then you are responsible for this!

You must send the package directly to the address, as we do not go out and pick up packages in kiosks, post offices etc.

You must report back if you want to return your item. You do this to the email: kontakt@venderbys.dk. You will not receive a reply back to your return message.

DUTIES, VAT AND OTHER FEES outside the EU: If you have paid customs duties or anything else on your order, this will NOT be refunded upon return.

Return address:

PakkecenterNORD

C/O Venderby's 

Østre Fælledvej 11

9400 Nørresundby

E-mail: kontakt@venderbys.dk

Phone: +4542516130

ALWAYS remember to include name and order number in / on the package so we can see that it is from you, otherwise we do not know where the amount is to be refunded.

Once we have received your returned item, you will receive a message by email - then it can take up to 10 working days before you have the amount returned to your account.

REPLACEMENT:

 

It is not possible to exchange an order. If you want a different item, the original order must be returned, then it will be refunded and you can place a new order.

 

However, it is possible to exchange your webshop order in our physical store in Copenhagen.

 

WE DO NOT TAKE YOUR PACKAGE RETURN / EXCHANGE IF:

  1. The return deadline of 14 days has been exceeded!
  2. The item (s) are not properly packed.
  3. The item (s) have been perfumed, makeup, exposed to smoke odor.
  4. Hangtags or marks have been removed or damaged.

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