Terms of trade

We strive to always satisfy our customers - but as an aid to this, it is important that you read our terms of trade and delivery before you buy from us. These terms and conditions are general in nature and are part of the e-commerce practice.

We reserve the right to make price errors, sold out or discontinued items and delivery failures from suppliers. The information on the website is not binding.

You can always contact us at kontakt@venderbys.dk

We strive to respond within 48 hours on weekdays! Due to the busy schedule, e-mail response time may be extended up to 1 weekday further than the expected 48 hours.

Venderby's
H.J. Holst vej 14B
2610 Rødovre
TLF: +4542516130
CVR: 3978199

Payment

Venderby's accepts online payments with Visa / Dankort, Mastercard.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Venderby's uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders.

1. DELIVERY

NOTE. We are experiencing a lot of bustle due to January sales, as we receive many more orders than usual. Therefore, your order may be delayed 2-5 business days further than what is described. If you do not live in Denmark, your order may be further delayed due to COVID. Feel free to contact us if in doubt.

All our packages are sent by POSTNORD.

Delivery time:

3-5 working days for Danish orders.

7-10 business days for European orders.

Up to 20 business days for orders outside Europe. (longer delivery currently due to COVID-19)

Prices for delivery:

Denmark

Parcel shop: 36DKK

Home delivery: 55DKK

Germany, Netherlands

45DKK
Sweden, France, Monaco,
Luxembourg, Austria, Iceland

55DKK

Norway

69DKK

Belgium, Poland, Italy, Spain,
Bulgaria, Hungary, Ireland,
Czechia, Finland
70DKK
United Kingdom 85DKK

Faroe Islands

90DKK

Canada, United States

99DKK

Australia

200DKK

Can't find you country? Do not hesitate to contact us!

DUTIES, VAT & FEES: To Norway, USA, Australia and Canada there may be customs, VAT and other fees on the item, this is NOT included in the price.

Danish packages are sent with GLS. Foreign parcels are sent with Postnord.

You will always receive a track and trace number so you can track your package, from our warehouse and home to you.

If you make a pre-order, but also buy something that is in stock, the order will only be shipped when all items are in stock.

We reserve the right to make delays at GLS & Postnord, and we are not responsible for this

NOT COLLECTED PACKAGES:

If you do not pick up your package and let it return to us, you will not receive the shipping back when we refund the order, as we have to pay a return fee to GLS.

BUY2GET3 OFFER:

If you have used the BUY2GET3 offer (buy 3 parts and get the cheapest part for free) you accept these conditions: - If you return one or more items, you will pay full price for the items you keep - ie. the price of the free item will be deducted upon refund of the returned items. - The offer is only valid if all three items are retained. - It is not possible to order three items and return the rest to get the item for free.
* the discount is used several times (up to 3 per order) then the same rules apply per. once the discount is used. You must therefore keep the entire order to get the item for free.



2. RETURN AND EXCHANGE (DANISH ORDERS ONLY):

You have a 14-day right of return, from the day you receive your item in the parcel shop. If you return after this, we can unfortunately not accept your return.

BUY OUR RETURN LABEL HERE

NOTE. If you choose a return solution other than ours, we recommend that you continue to use tracking number as you have 100% responsibility for the package reaching us. It is not possible to return with DAO. Remember that you must send the package to our address, we do not pick up and pick up packages in parcel shops, post offices etc.

You must cover the return costs yourself. The freight you have paid to have your order delivered to your home is of course refunded (if the entire order is returned, otherwise not), so it is only the return costs you have to cover (only applies to Danish orders).

You must report back if you want to return your item. You do this to the email: kontakt@venderbys.dk. You will not receive a reply back to your return message.

Always remember to enclose a return slip with name and order number in the package so we can see that it is from you.

REPLACEMENT:

If you want to exchange, you must include in your package what you want to exchange for. However, we can not guarantee that what you want is in stock. If we have it in stock, you will receive a new tracking number per. email, otherwise your order will be refunded as usual.

Once we have received your returned item, you will receive a message by email - then it can take up to 10 working days before you have the amount returned to your account.

WE DO NOT TAKE YOUR PACKAGE RETURN IF:

  1. The 14-day return deadline has been exceeded!
  2. The item (s) are not properly packed.
  3. The item (s) have been perfumed, makeup, exposed to smoke odor.
  4. Hangtags or marks have been removed or damaged.

3. RETURN (NOT DANISH ORDERS)

It is unfortunately not yet possible to get a return label from us if you have bought from a foreign address. You must therefore contact a freight company of your choice and send your package via. the selected one. You must cover the return costs yourself.

You have a 14-day right of return, from the day you receive your item in the parcel shop.

You are responsible for your package arriving and we therefore recommend that you send with a tracking number. It is very important that you send the package with a tracking number to have an insurance to get your money back. We experience that packages are lost if they are sent as letters and then you are responsible for this!

You must send the package directly to the address, as we do not go out and pick up packages in kiosks, post offices etc.

You must report back if you want to return your item This you do to the email: kontakt@venderbys.dk. You will not receive a reply back to your return message.

Return address:

Venderby's

H.J. Holst Vej 14B

2610 Rødovre

If necessary: ​​

E-mail: kontakt@venderbys.dk

Phone: +4581752404

ALWAYS remember to include name and order number in / on the package so we can see that it is from you, otherwise we do not know where the amount is to be refunded.

Once we have received your returned item, you will receive a message by email - after this, it can take up to 10 working days before you have the amount returned to your account.

WE DO NOT TAKE YOUR PACKAGE RETURN IF:

  1. The 14-day return deadline has been exceeded!
  2. The item (s) are not properly packed.
  3. The item (s) have been perfumed, makeup, exposed to smoke odor.
  4. Hangtags or marks have been removed or damaged.

4. Pre-order

If you make a pre-order, this will be in the product heading, as well as it will be in your order confirmation. In the product description you can see how many days the item is expected to be shipped. If you have ordered several items in the same order, with a pre-order, the entire order will be sent when the pre-order is in stock. If you make a pre-order which is more than 7 days, we are forced to withdraw the money from your account before sending, as we can not keep the money reserved anymore and the order will be canceled.

5. Right of complaint

There is a 2-year right to make a complaint about products in accordance with the Danish Purchase Act. The right of complaint applies to all defects in software, material and manufacturing.

Complaint regarding. Defective situation must be reported to Venderby's within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is dropped due to incorrect or unusual use of the product.

Venderby's covers the return costs and sends you a return label as soon as you contact us.

In the event of a complaint, contact the company:

kontakt@venderbys.dk or pr. phone +4542516130.

Complaints will not be received if these have been sent on COD.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Venderby's, we need the following information:
. Name
. Address
. Phone number
. Email Address

We register your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with Venderby's and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

The director and employees of Venderby's have access to the information recorded about you.

The data controller in Venderby's is: wix.com

We do not store or transmit customer information encrypted.

As registered with Venderby's, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to venderbys@millevenderby.com .

Cookies
At https: //www.venderbys.dk / cookies are used for the purpose of optimizing the website and its functionality, and thus make the visit as easy as possible for you

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .

Log statistics
We use a log statistic at https://www.venderbys.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have where they come from and where on the website it is left etc.

The log statistics are only used for the purpose of optimizing Venderby's website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

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