Terms of trade

We strive to always make our customers satisfied - but as an aid to this, it is important that you read our trade and delivery conditions before buying from us. These conditions are general standard and are part of good practice for e-commerce.

We reserve the right for any price errors, sold-out or discontinued items and delivery failures from suppliers. The information on the website is not binding.

You can always contact us at kontakt@venderbys.dk

We endeavor to respond within 48 hours on weekdays.

Venderby's
H.J. Holst vej 14B
2610 Rødovre
TLF: +4542516130
CVR: 3978199

Payment

Venderby's accepts online payments with Visa/Dankort, Mastercard.

Payment will only be debited from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Venderby's uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by other outsiders.

 

DELIVERY

Prices and estimated delivery time: 

Denmark 

1-3 business days

Package shop: From DKK 19

Home delivery: DKK 45

Sweden & Netherlands

2-4 business days

From DKK 29 (EUR 4.95)
Finland, France, Poland, Germany, Czech Republic & Portugal
2-5 business days

From DKK 39 (EUR 5.95)

Norway, Iceland, Austria, Belgium, UK, Italy, Hungary, Ireland & Luxembourg
2-6 business days

 

From DKK 49 (6.95 EUR)

 

Slovakia, Romania, Slovenia & Estonia

2-6 business days

From DKK 59 (EUR 7.95)

Bulgaria & Croatia
2-5 business days
From DKK 69 (EUR 8.95)

Faroe Islands 

2-4 business days 

 

From DKK 79

Australia, USA, Canada & New Zealand

With DHL: 2-5 business days

With Postnord: up to 20 working days

 

From DKK 170 (AUD 36)

Monaco

Up to 7 working days

 

From DKK 215 (EUR 29.95)

 

Free shipping in Denmark for purchases over DKK 599

Free shipping in the EU for purchases over DKK 999

 

 

Can't find you country? Don't hesitate to contact us!

CUSTOMS, VAT & FEES: To the UK, Norway, Iceland, USA, Australia and Canada, customs, VAT and other charges may apply to the item, this is  NOT included in the price. If you return your order, the customs duty will NOT be refunded.Remember to send your package back as a return item (make a note) somewhere on the package

You will always receive a track and trace number so you can follow your package, from our warehouse to your home.

If you make a pre-order, but also buy something that is in stock, the order will only be shipped when all items are in stock.

We reserve the right for delays with all suppliers, and we are not responsible for this.

NOT COLLECTED PACKAGES: 

If you do not pick up your package and return it to us, you will not receive the freight back when we refund the order, as we have to pay a return fee to the supplier.

 

BUY2GET3 OFFER:

If you have used the BUY2GET3 offer (buy 3 parts and get the cheapest part free) you accept these conditions:  - If you return one or more items, you will pay full price for the items that you keep - i.e. the price of the free item will be deducted when refunding the returned items. - The offer is only valid if all three items are kept. - It is not possible to order three items and return the rest to get the item for free.
*if the discount is used several times (up to 2 per order) then the same rules apply per time the discount is used. You must therefore keep the entire order to get the item for free.



2. RETURN AND EXCHANGE (DANISH ORDERS ONLY):

You have 14 days right of return, from the day you receive your item in the parcel shop. If you return after this, we unfortunately cannot accept your return.

BUY OUR RETURN LABEL HERE

NOTE. If you choose a return solution other than ours, we recommend that you continue to use the tracking number as you are 100% responsible for the package reaching us. It is not possible to return with DAO. Remember that you must send the parcel to our address, we do not go out and collect parcels from parcel shops, post offices etc.

You must cover the return costs yourself. The freight you have paid to have your order delivered to your home is of course refunded (if the entire order is returned, otherwise not), so it is only the return costs that you have to cover yourself (applies only to Danish orders).

You must report back if you wish to return your item. You do this to the email: kontakt@venderbys.dk. You will not receive a reply to your return message.

Always remember to enclose a return slip with name and order number in the package, so we can see that it is from you.

CHANGE:

It is not possible to exchange an order. If you want a different item, the original order must be returned, then it will be refunded and you can place a new order.

However, it is possible to exchange your webshop order in our physical store in Copenhagen.

WE WILL NOT TAKE YOUR PACKAGE RETURN IF:

  1.  The 14 day return period has been exceeded!
  2.  The item(s) are not securely packed.
  3.  The item(s) has received perfume, make-up, been exposed to the smell of smoke.
  4.  Hangtags or tags removed or damaged.

  

3. RETURN (NOT DANISH ORDERS)

Unfortunately, it is not yet possible to get a return label from us if you have bought from a foreign address. You must therefore contact a shipping company of your choice yourself and send your package via the chosen one. You must cover the return costs yourself.

You have 14 days right of return, from the day you receive your item in the parcel shop.

You yourself are responsible for your package arriving and we therefore recommend that you send with a tracking number. It is very important that you send the package with a tracking number in order to have an insurance to get the money back.We experience that packages are lost if they are sent as letters and then you yourself are responsible for this!

You must send the package directly to the address, as we do not go out and collect packages from kiosks, post offices, etc.

You must report back if you wish to return your item. You do this to the email: kontakt@venderbys.dk. You will not receive a reply to your return message.

Return address:

Venderby's

H.J. Holst Vej 14B

2610 Rødovre

 

If necessary:

E-mail: kontakt@venderbys.dk

Phone: +4581752404

Always remember to include your name and order number in/on the package so that we can see that it is from you, otherwise we will not know where the amount should be refunded to.

When we have received your returned item, you will receive a message by email - after that it can take up to 10 working days before you have the amount returned to your account.

WE WILL NOT TAKE YOUR PACKAGE RETURN IF:

  1.  The 14 day return period has been exceeded!
  2.  The item(s) are not securely packed.
  3.  The item(s) has received perfume, make-up, been exposed to the smell of smoke.
  4.  Hangtags or tags removed or damaged.

 

4. Pre-order

If you make a pre-order, this will be in the product heading, and it will be in your order confirmation. In the product description, you can see how many days the item is expected to be shipped. If you have ordered several items in the same order, with a pre-order, the entire order will be dispatched when the pre-order is in stock.  If you make a pre-order that is more than 7 days, we are forced to withdraw the money from your account before shipping, as we cannot keep the money reserved any longer and the order will be cancelled.

 

5. Right of complaint

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be notified to Venderby's within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in case of incorrect or unusual use of the product.

Venderby's will cover the return costs and send you a return label as soon as you have contacted us.

In the event of a complaint, contact the company:

kontakt@venderbys.dk or by phone +4542516130.

Complaints will not be accepted if these have been sent cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Venderby's, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Venderby's and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of Venderby's have access to the information registered about you.

The data controller in Venderby's is: wix.com

We do not store and transmit customer information encrypted.

As registered with Venderby's, you always have the right to object to the registration. You also have the right to access what information is registered about you.You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to venderbys@millevenderbycom.

Cookies
At https://www.venderbys.dk/ cookies are used with the aim of optimizing the website and its functionality, and thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions at Webshop Cookies and Privacy Policy.

Log statistics
We use a log statistic at https://www.venderbys.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc.

The log statistics are only used for the purpose of optimizing Venderby's website.

Consumer Protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrigerbestelltstellung/

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